FREQUENTLY ASKED QUESTIONS
Q. Are your products legal?
A. Yes, our products are 100% legal hardcore anabolic supplements that are a great alternative to real steroids in the USA.
Q. Do I need a prescription to order your products?
A. NO! All of our products require no prescription to order.
Q. Are your products steroids?
A. No, our products are anabolic supplements that are a great alternative to real steroids. Our products are made with natural ingredients, designed to work with your body's natural chemistry to boost test levels, burn fat, get stronger and build strength to deliver the best results possible with no known side effects.
Q. Do I need to take PCT or use any organ support supplements?
A. It is not required to do a PCT or take organ support supplements after taking our products since they are made with natural ingredients and do not shut down any of your organ's or your body's natural production of testosterone. We do recommend that you take 10 days off from the product after being on them for 8 weeks straight.
Q. Where are your products manufactured?
A. All of our supplements are formulated and manufactured in the United States. Our facility is a cGMP certified facility with only the highest ingredients and standards. The lab is inspected by the FDA every year and passes with flying colors.
Q. Are Crazymass and CrazyBulk related?
A. No, CrazyBulk a.k.a. Crazy-bulks.com is a company located overseas. During the summer of 2014 they illegally copied and counterfeited our website, business model and affiliates. This fraudulent company has illegally misrepresented trademarks such as Anadrol, Dianabol, Trenbolone, T-BAL 75 to name a few, and is in no way associated or related to Crazymass. Please be aware that their advertisements often involve a bait-and-switch scam, copying our Crazymass banners that directly transfer to their crazy-bulks website. Crazymass is not responsible for any issues you may experience in not receiving CrazyBulk products or the effectiveness of those counterfeit products. Crazymass was founded in 2006 and is located in the state of Michigan, USA. We have hundreds of happy customers that have achieved real results! Please let us emphasize; Crazymass is not affiliated with CrazyBulk and Crazymass will continue to pursue legal action against CrazyBulk for intellectual property theft, fraud, trademark infringement, criminal counterfeiting and other violations of federal and state civil and criminal laws, as well as several international treaties.
Q. What are the exact ingredients in your products?
A. Please view the product page of the supplement for some of the key ingredients. To protect our proprietary formula, not all ingredients will be listed.
Q. Are there any side effects?
A. There are no known side effects that we've encountered in a large scale, since all of our products are made with natural ingredients, they do not share in the same negative side effects as steroids have been known to produce. If you are concerned about the potential risk of any side effects, we always encourage that you speak with your doctor, personal trainer and or nutritionist before using any supplements to make sure that your body will not be affected in a negative matter.
Q. Can I consume alcohol while taking the product?
A. It's not recommended to consume any alcohol while taking the product.
Q. Can I smoke while taking the product?
A. We do not recommend smoking while taking the product.
Q. How much does Shipping & Handling cost?
A. We offer 100% FREE Shipping & Handling anywhere in the US! International shipments are a flat fee of $12.99, no matter where you are located and how much you order.
Q. Does the $12.99 include customs duties or taxes?
A. No. Some International countries may require you to pay a tax or fee upon arrival of your package to your country. These taxes or fees would be in addition to your shipping charges. These taxes or fees are not our responsibility and you will be billed directly for these fees by the local Customs offices.
Q. What Countries can you ship your products too?
A. We can ship our products to many countries including the United States, Canada, United Kingdom, India, Australia and Netherlands to name a few. We can also ship to any US military base in the world as long as you provide the correct FPO, APO and DPO address.
Q. How long does it take before your products start working?
A. Most of our clients begin a monthly regimen on the product of their choice, depending on their needs and results. Results are typically seen within 3-4 weeks, but can take up to 5-6 weeks. To keep your results stable, we highly recommend continuing the monthly regimen as long as your muscle building campaign lasts.
Q. What payment methods do you accept?
A. We accept all major credit cards including Visa, Mastercard, AMEX, & Discover. You may also use your PayPal account.
We ensure a 256-bit encrypted environment to protected your privacy and security during checkout.
Q. Why is my credit card being declined?
A. First you will need to contact your credit card company and see why your card was declined. The decline may have been caused by a Address Verification System (AVS) error (billing/ship-to mismatch) in which a quick call to your credit card company should clear the transaction for approval.
Q. Do I have to pay sales tax?
A. You do NOT have to pay sales tax unless you are located in Michigan. We charge 6% sales tax on Michigan orders ONLY.
Q. Do you accept refunds?
A. Yes, please e-mail firstname.lastname@example.org to request the required return authorization number. We will accept returns on all unopened items for a period of 14 days after the ship date. A return authorization number must be clearly written on the outside of the package. Once we receive the product we will issue a refund minus a 15% restocking fee. If the bottles are opened all sales are final and no refunds will be given.
Q. What if I don't get the results I want, do I get my money back?
A. No, as with all supplement companies, you take supplements at your own risk of the product either working or not working. Per our terms and conditions and return policy, as soon as the bottles are opened all sales are final.
Q. How are your products packaged?
A. We package our products to be 100% discrete to ensure your privacy. All shipments both domestic and International are packaged in a secure cardboard box with filler.
Q. How do I get the 3rd bottle free?
A. Buy any two products and the third is free, this includes individual bottles, stacks and ISO*IGNITE. If you buy two of the same product, a third of that product will be added to your order for free. If you buy two different products, e.g. buy one bottle of D-Anaoxn and one bottle of T-Bal 75, you will be given a choice for a third bottle of equal value for free.
Q. How do I take a stack?
A. Take 1 pill from each bottle as 1 serving. You can take up to 3 servings per day, take each serving with a snack or meal and drink 8-10 large glasses of water a day. Take each serving in minimum of 5hr intervals. If taking 3 servings per day, your stack should last about 4 weeks. You can take for up to 8 weeks on before needing 10 days off.
Q. Are any substances banned?
A. Most of our products contain DHEA which may be banned by some athletic organizations. You may also want to check your country's banned substance list and or athletic organizations banned substance list for Tribulus Extract and Yohimbe.
Q. Will your products show up on a drug test for work?
A. Most companies are only testing to see if you are using any kind of narcotics or other illegal substances. Our products are made with natural ingredients, are legal in the USA and they will not show up on a drug test for work.
Q. Will I keep my gains when I stop taking the product?
A. Yes, you can keep your gains as long as you continue your nutrition and exercise programs to keep your muscles active. Remember muscles need stimulation and clean food to burn in order to stay healthy.
Q. What products are safe for women to take?
A. We recommend women to only take our Clentrimix, Paravar and Winnidrol.
Q: Do you offer a military discount, and can I qualify if I am retired military?
A. Yes, thank you for serving, we offer a 20% discount to active military personnel. To qualify, please send your valid military ship to address or valid.mil email to Support@crazymass.com and we will email you a coupon for a 20% discount on your next order. Yes, retired military personnel can qualify by emailing proof of former military service to Support@crazymass.com. Once your former service has been validated, we will send you a 20% discount coupon.
Q: Can multiple coupons be used together?
A: No, our system will only accept one coupon per order.